Call Logging

What it does

Call information logging equipment (CILE) provides a valuable tool to ensure that your system is optimised in terms of the quantity of exchange lines or network trunks installed. It also enables you to monitor and control the use which is made of the telephone system.

Most sophisticated telephone system these days output a constant stream of data regarding the calls which are being routed though it. This data comprises of such information as:-

Start time of call

Origination extension

Dialled digits

Call duration

End time of call

The role of the call logger is to capture this constant stream of data for subsequent analysis. The call logger generally runs on a desktop PC or dedicated server dependant upon the size of the telephone installation. It takes the records which are output from the PABX and stores them on to the hard disk.

Contrary to common miss-conception, the call logger does not record the telephone conversations but rather the data relating to a call. These records are then usually sorted to match up the information relating to when the call started with the time that it finished so as to make subsequent analysis quicker. Click here to see the format of the reports which these systems can provide.

Free Consultancy

Take a look at our promotional offers which will enable you to obtain free consultancy with no obligation.

Experience

We will leverage over 30 years telecommunications experience within Manufacturing, Health Sector, Technology Companies, Local Government and Banking to support our customers.

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