|
 |
|
|
|
|
VoIP offers substantial
benefits and the technology has now advanced to the
point where it can be an attractive alternative for
business use. But, unless there is a clear rationale
for it, scrapping all your PABX equipment, handsets
and cabling to replace them with a total VoIP solution
is likely to be costly and is probably unwise.
Initially it makes sense to introduce VoIP as an
addition to your existing PABX-based system and
gradually increase your level of sophistication as and
when you need more functionality.
An important strength of VoIP architecture is that
it can operate side-by-side with your existing
systems. By initially restricting the roll-out of VoIP
to a single department such as sales, and then
extending it to the rest of the business as your needs
dictate, you can minimise disruption and stagger your
costs.
If you decide to use VoIP it is essential to check out
the robustness of the networks you will be relying
upon to ensure smooth implementation. Voice
communication is far too important for it not work
reliably in all conditions.
You need to look at these main issues:
 | Quality of service. |
| Reliability. |
| Technical support. |
| Security. |
|
|
|
|
|
