Centrex - Pros & Cons

Advantages of Centrex

	Management of the telephone system in terms of moves and changes and system upgrades are undertaken for you, leaving you free to concentrate upon your core business.
	You avoid the high capital investment which is necessary for when you install your own telephone system.
	Because the Centrex facility is a shared resource amongst many customers, it is designed to have adequate capacity or expansion capability to meet the growing needs of its users. This means that you do not have to consider extension capacity when you first sign up for Centrex. You can relax in the knowledge that extra capacity will be made available by the network provider when you need it.
	The operating costs for Centrex are generally higher than the equivalent PABX maintenance costs. This does not however take into account the capital costs incurred for a PABX.

Disadvantages of Centrex

	As moves and changes to the system are not under your direct control, it means that you are dependant upon a third party to respond to your requests and this may not suit your requirements.
	The PABX provides an extensive range of features which you can invoke to control how calls are made and features available to users.
	To a large extent, the customer has no control over the rental costs for the Centrex facility and does not have the ability to shop elsewhere as this would represent a substantial upheaval.
	The customer does not have any real control over the service levels which are provided. Effectively he has to accept what is provided and can only try to influence requests for new requirements.

There are of course many factors which would influence the decision as whether on not to use Centrex and perhaps the most important consideration is your own operational requirements. Hopefully within this brief article, we have been able to raise your awareness of some of the issues. If you would like to learn more about Centrex and the way in which it could help your business, then please click here for further information.

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Did you Know

Whether you require a network built from the ground up, are looking to reduce operating costs, or want to optimise your existing telecommunications infrastructure, we have the ability to help you enact positive change within your organization.