Call
logging systems will provide information on what is happening within the
telephone system, in terms of the telephone traffic. It will for
example provide information on the volumes of traffic at hourly
intervals during the day and this can be provided in either graphical or
tabular format. The picture opposite shows a typical such traffic
profile and it can clearly be seen that the levels of traffic fluctuate
throughout the day with typically two main peaks, one in the morning and
one in the afternoon.
Other types of report that these systems can provide will include
Exception reports such as the highest cost extension.